s


We aim to offer the best possible customer service. 

We know you will have questions to ask about our products. Please do not hesitate to contact us, be it about exactly how slim fitting a shirt is, where an item was made or even what other garments one of our products would look good with. You can email store@new-entry.com , call 01624661849 or find us on Facebook.

Our delivery options are simple and everything is boxed and packaged to a high standard so that you goods reach you in top condition. 

If you decide to return an item we will refund your original shipping costs, if you exchange your item for something else you won’t pay shipping next time around.

Returns / Cancelations

Right to cancel: You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform us

New-Entry.com 54 Strand Street Douglas, Isle of Man, IM1 2EL 

+44 1624661849

store@new-entry.com

of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the returns form you received with your order, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

You will have to bear the direct cost of returning the goods.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods If the product is damaged or materially altered by you, to an extent which renders its value entirely diminished, you may not be provided with a refund.

We will make the reimbursement without undue delay, and not later than –

(a) 14 days after the day we receive back from you any goods supplied, or

(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exchanges


If you need to exchange your item send us an email at store@new-entry.com and send your item to: 

New Entry.com, 54 Strand Street Douglas, Isle Of Man, IM1 2EL

If it is available we will send a replacement item to you, you will not be required to pay for shipping again.

Download Our Cancelations Form

Sale

Unavailable

Sold Out